10 Myths about buying selling and repairing telecom equipment. The more you know the more you can save $$.
1. It is better to have a ton of companies when buying, selling and repairing Telecom Equipment.
This may be true sometimes, but it is better to narrow your search and make them do the work for you. Try to bring your list down to no more than ten reputable companies for all your needs. So when issues arise (and they will) you don't have to try and figure out who you need to deal with on the issue. It is easier to track how each company is performing for you. It becomes a nightmare when you have three hundred companies you buy from and something fails and you have to figure out who you bought it from.
2. How do I narrow down my vendor list?
I like to grade them in several different categories. I give out A (94%+),B (84%-93%),C (74%-84%),D (64%-73%) and F (- 63%) grades.
3. I need to call a scrap dealer because I have to get rid of this old stuff to make room for the newer equipment.
- On time delivery of product.
- Received when promised.
- Received correct equipment.
- All equipment was packed to our standard.
- Tracking was provided.
- It was shipped with the correct carrier and the correct method.
- Equipment works.
- Give each vendor a vendor number. Then have someone in your office track how the vendors are doing compared to the others. Send the vendors the results monthly. After six months, send lowest vendors a letter stating they are being dropped for performance and drop lowest vendors.
Not true. Several companies like ours buys older telecom equipment, sells new and can also help with repair. You would be surprised how many end-users use the older stuff. They don't need a ton of bells and whistles, they just want it to work. Try and sell it first to get more money, and even if they don't want to buy it companies like ours will pay for scrap, not making you pay to get rid of it.
4. I need to find the equipment for the cheapest price.
It seems like a good idea. It is good to save money, but make sure you know what you can expect. We try to do the same thing but sometimes the equipment comes in and looks like it just came out of the last national disaster. Companies don't need to have TL9000 or ISO9000 to be reputable companies but they should some type of quality process. Before you buy ask them to describe it or send you a copy.
5. I can only buy new equipment. I can't do anything about lead times.
I hear this all of the time. Companies like SingleSource Communications can save you thousands of dollars and precious time if you let them do the ground work for you. You will be amazed at how much time and money can be saved by buying and repairing you telecom equipment. Plus all reputable companies carry a warranty on everything they sell and repair.
6. I have to keep upgrading complete systems to keep up with the competition.
That's what the manufactures want to think. And yes it is necessary sometimes, but you can get much further than you think with a few card upgrades rather than a complete over hall. Saving you thousands of dollars and time.
7. Part of my job is dealing with poor customer service from my vendors.
It is hard to believe that some people feel that way. Companies should go out of there way for you. You should not have to wait days for quotes, ship dates and tracking. You pay their bills. Give them your expectations and they should at least meet them. Again go back up and grade them, and show how they rate with others.
8. I have equipment to find, equipment to sell and equipment to repair but just can't find the time.
No problem. Companies like SingleSource Communications can take care of all your equipment issues. In fact some companies like ours can take equipment in for trade, even for repair services. Companies like SingleSource has already screened thousands of vendors and repair facilities so you do not have to.
9. The second I buy from someone new I get bombarded with emails, phone calls and for sale lists. I just want to call or email them when I need them.
I have that same problem. You need to set the ground rules up front. If they don't respect that then cross them off of your preferred vendor list.
10. I found a couple of vendors I would like to try but it is a huge pain to add them to our list, and I do not have the time.
If they are worth there salt send them the forms or the link to fill out and make the vendor fill out all the information. Ask them to let them know when they are done filling it out so you can send it to the right people.
Thanks for reading!
VP of Sales and marketing